• Sourcing Solutions
  • Services & Membership
  • Help & Community

Ultrative offers our products to be free from defects in material and workmanship for a period of 12 months from the date of shipment. This warranty does not apply to any product which has been subject to misuse, negligence, or accidental damage, or if the unit has any unauthorized modification. Satisfaction of this warranty, consistent with other provisions herein, will be limited to replacement, or repair, or modification of, or issuance of credit for the goods.

 

During the warranty period, we will replace new ones in free charge in case you encountered the defective units. If the defective quantity is small, we will send you news ones and NO need you return them back immediately; Else if not, we ask you ship them back (you bear the shipping fees) and we will replace you new ones (our company bear the shipping fees) as soon as we received.

 

Anyway, please do not worry for the defective issue because we have very strict quality controls including aging process and testing steps before the shipment.

We can ship your goods via following three ways as your preferred, and tracking number information will be provided at the same time.

  • Door-to-door express DHL, UPS or FedEx etc, it's used for sample order. We will send out the shipment generally in 3 days. It takes about 3-5 working days for global delivery.
  • Air cargo. Cost cheaper than express. It takes about 3-5 days for delivery to your local airport. MOQ G.W. 200 KGs.
  • Sea freight. Cost much cheaper than air cargo, it takes about 30 days for delivery to your local sea port. MOQ G.W. 500 KGs.

7 years OEM experience,  customized orders are welcomed!!